Terms of Service

The agreement between you and Verticos.ai LLC for use of eSignLoop: what the service does, what it costs, what we commit to and what we do not.

Last updated 2026-10-20

• You keep ownership of your documents. We process them to provide the service.
• Credits are prepaid and never expire. Plans renew annually until cancelled.
• Retention is a seven-year target, not a guarantee — export anything you need to be sure of.
• We do not give legal advice and make no claim that any agreement is enforceable anywhere in particular.

These terms govern your use of eSignLoop, operated by Verticos.ai LLC, a California limited liability company ("we", "us"). By creating an account or sending an agreement you accept them. If you do not accept them, do not use the service.

1. What the service does

eSignLoop lets you upload documents, place fields, send them for electronic signature, and retrieve the completed document together with an evidence record. The evidence record includes integrity digests of the documents, an append-only audit trail of events, and material allowing the record to be verified independently.

2. Accounts and responsibility

• You must be able to enter a binding contract, and you are responsible for activity under your account.
• You are responsible for the accuracy of recipient email addresses. We deliver to the address you supply and cannot know it is the right person.
• Administrators must enrol a second authentication factor. This is required, not optional.
• Tell us promptly if you believe an account, API key or signing link has been compromised.

3. Your content

You retain all rights in the documents and data you upload. You grant us only the licence needed to operate the service for you: to store, process, render, transmit to the recipients you nominate, and produce the completed document and evidence record.

We do not use your document contents to train models, and we do not sell them. Analytics about use of the product deliberately exclude document contents, field values, signer contact details and tokens.

You confirm you have the right to upload what you upload and to send it to the recipients you nominate.

4. Acceptable use

You must not use the service to:

• send agreements you are not entitled to send, or impersonate anybody;
• upload malware, or content that is unlawful where you or the recipients are;
• circumvent allowances, authentication, rate limits or evidence controls, including by suppressing consent or evidence screens in an embedded integration;
• send bulk unsolicited messages through the service;
• attempt to access another organization’s data.

We may suspend an account that is doing any of these, and will tell you why. Suspension stops new sends; it does not delete completed agreements or block their retrieval.

5. Fees

• Prepaid credits are charged when you buy them. Credits do not expire and are not refundable once spent on a send. Unspent credits remain on the account.
• Automatic top-up, if you turn it on, charges your saved payment method for one further pack when your balance can no longer cover a send. You can turn it off at any time, and a declined top-up pauses it rather than retrying indefinitely.
• Annual plans are charged at activation or at the end of the trial, and renew annually until you turn off renewal. The exact first-charge instant is shown before you activate and does not move.
• Turning off renewal keeps access through the term you have paid for. We do not refund part-used terms.
• Prices exclude tax. Applicable tax is calculated at checkout and shown before you confirm.

Card details are collected by our payment provider on their own pages. We never receive your card number or security code — only a reference and the brand, last four digits and expiry needed to display it.

6. Automatic renewal, and how to stop it

Annual plans renew automatically. This is set out here in full because California law requires automatic-renewal terms to be disclosed clearly before you buy, consented to separately, and cancellable online without having to call anyone.

• A plan renews for a further year at the then-current price unless you turn off renewal before the term ends.
• The exact date and time of the first charge is shown before you activate, repeated in the confirmation email, and does not move.
• We will send a reminder before a trial converts to a paid term.
• You can turn off renewal at any time from Billing in your dashboard, in two clicks and without contacting us. Turning it off keeps your access through the term you have already paid for.
• Prepaid credits do not renew and are not a subscription. Automatic top-up, if you switch it on, buys one further pack when your balance can no longer cover a send; it is off by default and can be switched off at any time from the same page.

7. What a signature here is, and is not

The service records evidence about a signing event. It does not give legal advice, and it makes no claim that any particular agreement is valid or enforceable in any jurisdiction. Some categories of document are commonly excluded from electronic execution or carry extra formalities; determining whether yours is one of them is your responsibility.

8. Retention, export and wind-down

We aim to keep completed agreements and their evidence retrievable for seven years from completion, including after cancellation. That is a target rather than a guarantee: no small service can honestly promise seven years of storage it may not be around to provide, and we would rather state the limit than make a commitment we might not be able to fund.

What is not conditional is the export. You can download a complete evidence package at any time while your account is active, and it verifies offline — without this service, without an account and without us. If we ever wind the service down we will give you notice and a window to export before access ends. Keep your own copy of anything that matters to you.

Deletion requests for completed agreements are recorded and evaluated against the retention period and any legal hold in force. See the Privacy Policy for how this interacts with erasure rights.

9. Availability

We do not currently offer a service level agreement. The service is provided on a reasonable-efforts basis, and we may change, suspend or discontinue features. Where a change removes something you rely on we will give reasonable notice.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or loss arising from a document being unenforceable, misaddressed or disputed. Our total liability in any twelve-month period is limited to the amount you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

11. Termination

You may stop using the service at any time; cancellation is self-service. We may terminate for material breach of these terms, with notice where practicable. On termination you keep retrieval and export access to completed agreements for as long as we retain them, subject to section 8.

12. Changes to these terms

We may update these terms. Material changes will be notified before they take effect, and the version you accepted at activation is recorded against your subscription so it can be identified later.

13. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict of laws rules. The exclusive venue for any dispute is the state and federal courts located in California.

14. Contact

Verticos.ai LLC, a California limited liability company. Contact: support@verticos.ai, or see the support page at /support.